Privacy Policy

Effective from the date of publication on this website

1. Data Controller

The data controller responsible for personal information collected through this website is:

Birthday Love Incorporated
1350 Windermere Way SW, Edmonton, AB T6W 2J3, Canada
Corporation No.: 11142364
Email: [email protected]
Phone: +1 289-228-5618

2. What Personal Data We Collect

We collect personal data only when you voluntarily submit it to us through the contact form on this website. The data collected through the form may include:

• Your full name
• Your phone number
• Your email address
• The service you are interested in
• Any additional details you choose to include in the message field (such as event date, guest count, and preferences)

We do not collect any personal data through passive browsing of this website beyond what is described in our Cookie Policy. We do not use analytics tools, tracking pixels, or advertising scripts that collect identifiable user data.

3. How We Collect Your Data

Personal data is collected exclusively when you complete and submit the enquiry form on our Contact page. Submission of the form is entirely voluntary. You are under no obligation to provide your information, but doing so is necessary if you wish to receive a response and a personalised service proposal from us.

4. Purposes and Legal Basis for Processing

We process your personal data for the following purposes:

• To respond to your enquiry — we use your name, email, and phone number to contact you with information relevant to your request.
• To prepare a personalised service proposal — we use the details you provide about your event to tailor our response and proposal to your needs.
• To maintain records of client communications — for internal administration and to provide continuity of service.

The legal basis for this processing is your freely given consent, expressed by voluntarily completing and submitting the contact form.

5. Data Transmission and Third-Party Processor

This website uses FormSubmit.co as a third-party email delivery service to transmit the contents of submitted contact forms to our email inbox. FormSubmit.co acts as a data processor on our behalf. When you submit the contact form, your data is transmitted through FormSubmit.co's infrastructure before being delivered to us. We encourage you to review FormSubmit.co's privacy documentation at formsubmit.co for information on how they handle data in transit. We do not share your data with any other third parties for marketing or commercial purposes.

6. Data Retention

We retain personal data submitted through the contact form for as long as is necessary to fulfil the purpose for which it was collected — that is, to respond to your enquiry and manage any resulting client relationship. If no business relationship develops following your enquiry, we will delete your personal data within a reasonable period after our correspondence concludes. You may request deletion of your data at any time by contacting us at [email protected].

7. Your Rights

Depending on your jurisdiction, you may have the following rights in relation to your personal data:

• The right to access the personal data we hold about you
• The right to correct inaccurate or incomplete data
• The right to request deletion of your personal data
• The right to withdraw consent at any time (without affecting the lawfulness of processing carried out before withdrawal)
• The right to request that we restrict or stop processing your data
• The right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at [email protected] or by phone at +1 289-228-5618. We will respond to all requests within a reasonable timeframe.

8. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

This policy is effective from the date of its publication on this website.